Technical Support Channels

  • 1 hour ticket response time
  • A 1–Hour Ticket Response Time Guarantee

  • All your support requests will be attended to in maximum 1 hour after the support ticket or email has been submitted. If your case requires further assistance from a system administrator, we will direct the trouble ticket or the email to the person in charge, in a timely manner and will leave a note to inform you that more time will be required for finding the best solution. If you take advantage of our Managed Services package, all of the server administration services included there will be performed whenever you prefer.

  • Top quality support service
  • A Top–Class Tech Support Service

  • We will be online for you 24–7 to reply to any queries that you may have about our Site Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated web hosting server. If you also need help handling server admin tasks, you can make use of our Managed Services package, which includes backup hard drive storage space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as problem troubleshooting and installation services.

  • Intuitive help center
  • A User–Friendly Help Area

  • Our Site Control Panel has been pre–installed for every dedicated web hosting plan. Among its characteristics is a very time and effort–saving integrated knowledgebase that will guide you step by step on everything that you can do. Most of the educational articles in addition video versions which show all the operations that you can carry out in a highly illustrative way. You will find all the how–to articles and the video tutorials in the upper right corner of each section of the hosting Site Control Panel.