Although this isn't the mainfactor to distinguish a trustworthy website hosting provider from a bad one or a reseller from an actual provider, being able to call and communicate with a live person is a sign that you are not using the services of a one-person service provider and that you'll be able to reach somebody whenever you're looking for support. The telephone support for web hosting services may vary from standard to dedicated, which means that the issues which can be resolved through a call vary based on the particular service provider. Usually, these issues are simpler and include billing or 1st level tech issues because more difficult tasks usually require a support ticket where both you and the system administrators can track what is going on with a given situation. However, the option to phone call your supplier can save you considerable time and efforts for the multitude of tiny problems which may eventually appear at the time you manage your web hosting account.