In case you’re a website owner, a problem might always crop up and it does not necessarily have to be connected to the hosting service. For example, something could go wrong when you update a script or some important data may be modified or erased incidentally. No matter what the essence of the problem may be, you will need to get in touch with the respective customer support team and ask them to restore a backup or to help you resolve the problem that you are facing. How timely they’ll do it will determine how much time your websites will be unavailable. For specific websites like community web portals or Internet shops, an oft-repeated outage interval often equals lost visitors and money. That’s why, it is pretty important for you to use the services of a company that provides not only a good customer support service, but also a well-timed one.