When your hosting supplier offers live chat support, you are able to talk to an agent live and find out helpful info or get an issue resolved in a very timely manner. The advantage of using chat as an alternative to calling to consult with a live person is that you will need only a computer with web access, so you won't pay any charges in case you're in a different country or state. What's more, it is quicker to copy and paste information for instance domain names, usernames or error messages i.e. details that are sometimes hard to provide to the other party over the phone. The live chat is also a much faster way to contact your web hosting company's support crew as compared to using a ticketing system. What's more, in the event that some situation requires some more time to be taken care of, you can do something different while you wait for support on the live chat, which means that you won't waste time - something that's not possible in case you are on the phone.