The accessibility to the customer and tech support that a website hosting company offers can tell you a lot about the services they provide as well. If you can use just e-mails or tickets, you have most likely come across some reseller not the web hosting provider. When this is the case, you will have to wait for several days so as to have a problem resolved as the reseller may not be checking their communication on a regular basis or they may have to get in touch with the actual website hosting company for additional help. When the supplier offers various ways of communication with quick response time available anytime, they are almost certainly the top provider, not a reseller. Which means that you'll receive timely assistance and high quality support as they will have immediate access to the servers where your account is. Regardless of the issue - sales or technical, it's generally better to contact your website hosting company right away by using your preferred method of communication.

24/7 Customer Support in Dedicated Servers

With a one-hour max reply time warranty, you will get timely support when you acquire a dedicated server from our company. Our customer and tech support crews are available 24/7/365, so when you open a support ticket via your billing account or you send an e-mail message related to any problem with your server or the pre-installed software on it at any time of the day, you will have a response within one hour, even during holidays. Our ticketing system is the best option in case the issue in question requires more time to be solved or in case it should be forwarded to our administrators, because it's a lot easier to keep track of the communication sent on both sides. For common, sales and billing issues/inquiries, you will be able to phone us or talk to a live agent employing our chat service. If you add the Managed Services upgrade to the server plan, our administrators can also support you with third-party software set up as well as troubleshooting and similarly to the regular support, this service is available 24/7 too.